8 Questions Frequently Asked by Our Customers & Answers About Our Rice Mill Machines
1. The quality of rice mill plant
Our company produces this machine from 2012 years, We start exporting it recently all over the world, but our main market at Africa. We have many customers in Africa. So about the quality, please don’t worry.
We can produce the high-standard quality the machine. Some spare parts, Other company use the plastic material, it’s easily to broken, But our machine is used iron for material so that it can use a long time. Of course, our company's machine is heavier than others.
For some interfaces, We use some special material so that it is more sturdy, This is the reason why our machine can use longer time than others. Other suppliers' machines maybe also can use, But they can’t use for a long time.
2. The price for ricing mill plant
I know our machine price is not the lowest, Of course, it's not also the highest in the market, In China, How much money will buy how many goods. The quality depends on the price. If you want a very very cheap price and want a very good quality machine, I think it’s impossible wanting to buy the machine for use a long time. Not only look it and for the cheapest price. If you use the cheapest price and buy a badly quality machine, I think this is also wastes of money.
3. The lead time for Ricing mill plant
Our Lead time is about 10-15 days after receiving the payment. If you want to use the machine urgently, We can send the stock for you, Because one type we only have one set as stock. And if this we only need make the wooden case for you is ok. This will can save some time. So please don’t worry.
4. The installation and after-sales service
About the installation, We have an engineer in Nigeria and Ghana. Our engineer can help you install and adjust. If you are from another country, Our engineer can go to your country and help you to install, But our engineer goes to your country, you need to pay the install fee USDollar 100 per day and help the worker buy the plane ticket. Or we can send the machine drawing to you, you can find the engineer in your country. This is cheaper and more convenient.
About the after-sale service, within one year, If the machine has any problem without man-made damage, You can take the pictures and the video for us. we will help you deal with it. This doesn't include spare parts. as usual, we machine can use over 5-8 years, it no has any problem. Only need to change the spare parts.
5. About the payment
About the payment, We can accept 30%,50%,70% as a deposit, So that we can help you produce the machine at first. When we finish producing, we can send the pictures and the machine video to you. Then you can pay the balance, before delivering, you need to pay all the payments. For the payment way, we can accept the T/T, Western Union, Paypal, L/C.You can choose the most convenient way. This depends on you.
6. About the delivery and packing for ricing mill plant
As usual, we deliver the machine to you by sea. So that we can deliver it to your port, Which is convenient for you. When the machine arrived at your port, You picked it up is ok.
About the packing, We use the plastic material to pack it at first, Then make the wooden case for you and packed it. In the end, We put it in a container. About the color sorter, we vacuum package it, So please don’t worry it’s broken and damp and can’t work usually.
7. For the how to use the rice mill machine
Our rice mill machine is automatic, It’s very easy to operate. If you install hasn't any problem. You connect electric is ok. If you can’t operate it or you use it not very well, you can tell me. I can send some machine manual to you, or send some operate video to you. So that you can use it very well. About the color sorter, if you can’t adjust it very well. We can give you our engineer number, And he can teach you steps by step. Until you can solve all the problems about the machine, Our all the machine about the operate have video and the instruction. So please don’t worry.
8. If you are worried about can’t receive the rice mill equipment
If you are worried that you make the payment. But you can’t receive the rice mill equipment. About this problem, please don’t worry. Because we have other customer have already received the machine and have already used it in your country. if you are worried, I can give you their number, you can call them and you can ask machine situation. Another way, we have an agent in your country and office in Nigeria, if you are nearby our office, you can go there.
Hongjia Grain Machinery Co. ltd. is established in 2010, China. The factory covers an area of 50 acres and has a plant area of 30,000 square meters. 110 employees. It is a backbone enterprise integrating the research, development, production, and sales of grain processing equipment, the main product is paddy cleaning machine, rice Destoning Machine, grader for rice milling, rice grain dryer, Paddy Separator, super dust deputy cyclone, bucket conveyor and complete sets of rice milling equipment with daily output of 15 ton-500 ton series.
if you are looking for a real bucket conveyor manufacturer, if you are still hesitating where to buy a grain elevator, please contact us quickly for details.
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Hongjia Grain Machinery Co., Ltd
Phone/Whatsapp: 0086 13196770111